Supports

Pre-Sales

ACOCENT products have achieved widespread recognition in international markets. Effective sales channel management is vital for both ACOCENT and its clients. ACOCENT typically prefers to work with wholesalers and distributors to reach its target markets.

  • Co-branding or ACOCENT Brand
    1

    Co-branding or ACOCENT Brand

    In certain markets, ACOCENT prefers to operate as a co-brand with their clients or offer ACOCENT's own brand of products and services to dealers.

  • Exclusive Territory
    2

    Exclusive Territory

    ACOCENT helps its customers become the top brand in their local area by selling unique products. This approach promotes mutually beneficial relationships while protecting both businesses.

  • OEM
    3

    OEM

    ACOCENT's flexible design allows for customized structures, optional appearances, and excellent feedback to meet the unique requirements of our customers.

Attend International Expos

To better interact with our cooperative partners and get to know better about the local market,ACOCENT always attends international expos to catch up the latest industry trend. At the same time, ACOCENT can show the latest heat pump products and solutions to customers on the exhibition.

  • 2023 ISH
    2023 ISH
  • 2023 ISH
    2023 ISH
  • 2023 ISH
    2023 ISH
  • 2023 Warsaw HVAC Expo
    2023 Warsaw HVAC Expo
  • 2023 Warsaw HVAC Expo
    2023 Warsaw HVAC Expo
  • 2023 Warsaw HVAC Expo
    2023 Warsaw HVAC Expo
  • 2019 Pool Spa Patio Expo
    2019 Pool Spa Patio Expo
  • 2019 Pool Spa Patio Expo
    2019 Pool Spa Patio Expo
  • 2019 Pool Spa Patio Expo

  • 2019 Interclima
    2019 Interclima

Marketing Support

We offer clients promotional materials, such as catalogs and technical manuals for our heat pumps, as well as assistance in promoting their products through local media using our news release resources. Additionally, we can provide recommendations for the most suitable products and solutions to meet our clients' needs.

In-Sales

Model Selection

During the sales process, our experienced sales engineers will recommend products to clients based on their specific requirements and assist them in selecting the most appropriate models.

Model Selection

Applying Local Certificates

ACOCENT can assist in applying for the necessary product certifications based on the specific requirements of different countries to meet the needs of our customers.

Applying Local Certificates

After-Sales

  • Customer Visits

    Customer Visits

    We make it a point to visit our customers at least twice a year to provide after-sales updates, technical training, introduce new products, and discuss marketing strategies. We also extend invitations to our customers to visit our company, so that we can maintain close communication with them.

  • Warranty Service

    Warranty Service

    Providing warranty service is essential. Our warranty services cover maintenance, repairs, and replacements of warrantied products, as well as the provision of spare parts. ACOCENT offers various warranty packages with different coverage periods and content.

  • Technical Training

    Technical Training

    Our technical support team frequently conducts technical training projects. We offer both on-site and online training based on the client's preference. Our training covers various topics such as product model selection, installation, troubleshooting, and new product introduction.

Europe Service Center

The ACOCENT European Service Center, located in France, displays the traditional and newest products daily throughout the year. And the center provides various services, such as product testing for new offerings, demonstrations of products, technical training, and after-sales support

Europe Service Center

FAQ

 

 

1. How do Air Source Heat Pump Systems Work?
Air source heat pumps (also known as ASHPs) are low-carbon heating systems that use ambient air to heat up your home. They can be used for both hot water and space heating.
The heat from the outside air is gathered and absorbed into a loop with refrigerant fluid. After the heat is extracted from the air it passes through a compressor. The compressor does as it sounds; it compresses, which results in a higher temperature.
A correct heat pump solution is an important foundation, welcome to consult us.
Another important part of the air source heat pump is the heat exchanger, which transfers the heat through piping to the needed locations such as radiators, underfloor heating systems, hot water circuits, or air conditioners in the house. The NEWNTIEDE service includes inspection items to ensure that the heat pump is operating normally.


2. How to Choose the Right Size Heat Pump?
This is an important choice as it could increase your costs dramatically, and decrease the performance. When thinking about the optimal size of the device, it might be useful to consider building insulation and orientation in order to consider the amount of heat that might be dispersed. You need to also consider the size of the place you need to heat and the average temperature in winter.


3. How often will a Heat Pump Need Maintenance?
Heat pumps are built to last anywhere from ten to fifteen years, depending on their maintenance. It's best to have your heat pump inspected and worked on no less than once a year. Many people choose to have maintenance completed before each heating and cooling season. Often, we find a small emerging problem during a regular maintenance appointment that if left, could result in a larger future repair.

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